Skoda believes that buying a luxury car should be like buying jewellery or tailored clothing – a thoroughly enjoyable and pampered experience. At Skoda’s boutique showroom in Delhi, customers feel like VIPs as they stroll through the sleek and ultra modern showroom with a team of professional sales staff buzzing at their service. Movies on flat screen TVs introducing up-coming Skoda models and interactive touch displays add to the fun.
While creating a luxurious buying experience is important, true customer care extends also to quality after sales service. Skoda’s dealership base of more than 60 outlets are each staffed by professional sales and repairs teams and connected to Skoda’s genuine spare parts network that guarantees delivery of replacement parts anywhere in the country within 36 hours. Skoda’s largest dealership, also located in Delhi, even offers an innovative 365 days 24/7 Roadside Assistance service.
Special Skoda events, such as its “Pre Monsoon Campaign” with a 20 point check-up to ensure customer’s cars are monsoon roadworthy and free exhaust emissions tests and certificates conducted in conjunction with World Environment Day, are further examples of the special lengths Skoda goes in ensuring its customer’s experience the ultimate in customer care.
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