Skoda is on a constant quest to design the best cars for the Indian auto market. At the same time, it recognizes that a truly enjoyable customer ownership experience depends on convenient and comprehensive after sales services.
One important concern repeatedly raised by customers when they buy a new vehicle centres around the cost of ownership. SkodaAuto India’s 2 years warranty on Skoda Genuine Parts & Genuine Accessories for the Škoda Superb, Škoda Octavia, Škoda Laura and Škoda Fabia goes a long way in reducing after sales costs and easing customer concerns. It is advisable to always buy spares and accessories from Skoda Authorised Dealerships only.
The 2 year warranty is backed by a sophisticated spare parts network that provides real time status of the company’s spare parts inventory and guarantees delivery of genuine parts anywhere in the country within 24-36 hours. The hub of this network is SkodaAuto India’s 7,600 square metres spare parts warehouse at Shendra (Aurangabad) operates as a central depot for distribution of Skoda Genuine Parts & Accessories to more than 60 Skoda dealerships across the country.
SkodaAuto India always strives to offer products and services that match the lifestyle of its customers. Superior and sound after sales support to customers is the most critical aspect of an established brand like Skoda and the company thrives to accomplish it at every point of contact with the customer.
Friday, October 23, 2009
Skoda 2 Years Warranty and Spare Parts
Thursday, October 22, 2009
Buying a new car? Skoda is going the extra mile to provide the ultimate buying and customer care experience
Skoda believes that buying a luxury car should be like buying jewellery or tailored clothing – a thoroughly enjoyable and pampered experience. At Skoda’s boutique showroom in Delhi, customers feel like VIPs as they stroll through the sleek and ultra modern showroom with a team of professional sales staff buzzing at their service. Movies on flat screen TVs introducing up-coming Skoda models and interactive touch displays add to the fun.
While creating a luxurious buying experience is important, true customer care extends also to quality after sales service. Skoda’s dealership base of more than 60 outlets are each staffed by professional sales and repairs teams and connected to Skoda’s genuine spare parts network that guarantees delivery of replacement parts anywhere in the country within 36 hours. Skoda’s largest dealership, also located in Delhi, even offers an innovative 365 days 24/7 Roadside Assistance service.
Special Skoda events, such as its “Pre Monsoon Campaign” with a 20 point check-up to ensure customer’s cars are monsoon roadworthy and free exhaust emissions tests and certificates conducted in conjunction with World Environment Day, are further examples of the special lengths Skoda goes in ensuring its customer’s experience the ultimate in customer care.
While creating a luxurious buying experience is important, true customer care extends also to quality after sales service. Skoda’s dealership base of more than 60 outlets are each staffed by professional sales and repairs teams and connected to Skoda’s genuine spare parts network that guarantees delivery of replacement parts anywhere in the country within 36 hours. Skoda’s largest dealership, also located in Delhi, even offers an innovative 365 days 24/7 Roadside Assistance service.
Special Skoda events, such as its “Pre Monsoon Campaign” with a 20 point check-up to ensure customer’s cars are monsoon roadworthy and free exhaust emissions tests and certificates conducted in conjunction with World Environment Day, are further examples of the special lengths Skoda goes in ensuring its customer’s experience the ultimate in customer care.
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